Terms & Conditions

Amina AI provides responsible AI adoption consultancy, AI automation solutions, custom workflow systems, training, and digital tools primarily for universities, healthcare organisations, and service-based businesses. All service details, timelines, and pricing are outlined in individual proposals or contracts.

All quotes are based on the requirements provided at the time of consultation. If there are changes in scope, features, or functionality after the project begins, additional charges may apply. Minor revisions are generally included within the agreed scope. Major revisions, new features, or rework may incur additional costs and timeline adjustments. Project timelines may shift based on client responsiveness, delays in feedback, or submission of required materials.

Invoices are payable as per the schedule in your proposal. Projects may involve setup fees, milestone payments, or monthly service retainers. Final delivery or go-live may be subject to full payment of outstanding balances. Late payments may incur administrative fees and/or service interruptions. Payment indicates acceptance of the terms and agreed scope of work.

Due to the custom nature of our services, refunds are not available once work has commenced. We may issue a partial refund only if the work has not started, or in special cases at our discretion.

Clients agree to: • Provide necessary assets (branding, content, access, approvals) in a timely manner • Communicate clearly throughout the project • Notify us in advance if the project is to be paused or cancelled • Keep billing information up to date for monthly retainers Delays in client deliverables may result in project delays and may affect pricing or timelines.

We may use or recommend third-party platforms (e.g. WhatsApp Business, Microsoft 365, CRMs, API integrations). You are responsible for your own accounts, subscriptions, and licences related to third-party tools. We are not liable for interruptions, limitations, or pricing changes in third-party services.

You own all final deliverables created for you — including workflows, strategy documents, and AI setup instructions — after full payment is made. We reserve the right to showcase non-sensitive work as part of our portfolio, unless agreed otherwise. Any training data or automation flows developed specifically for your business will not be reused for other clients without consent.

Our website may contain embedded tools or content from third-party services. These services may collect user data or track interactions. Please review their respective privacy policies for more information.

We strive to deliver projects within agreed timelines, but unforeseen delays (technical, platform-related, or third-party) may occur. We will communicate any major delays and aim to resolve them promptly. You agree not to hold Amina AI liable for reasonable service delays outside our control.

You may terminate services at any time with written notice (email). However: • Any work completed up to that point will be invoiced accordingly • Monthly retainers require at least 14 days' notice before renewal • We reserve the right to terminate services in cases of repeated non-payment or breach of agreement

If you have any questions about these terms: Email: hello@aminaai.co.uk Website: https://aminaai.co.uk

These terms are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of UK courts.