Legal
Privacy Policy
Effective Date
1 October 2024
Last Updated
9 April 2025
Welcome to Amina AI ("we", "our", or "us"). This privacy policy explains how we collect, use, and protect your personal data when you visit our website https://aminaai.co.uk or interact with our services, including AI automation tools and customer support systems.
Who We Are
Amina AI is a UK-based business offering responsible AI adoption, custom AI automation, and intelligent system design for universities, healthcare providers, and service-based organisations. Website: https://aminaai.co.uk Contact: hello@aminaai.co.uk
What Personal Data We Collect and Why
a. Contact Data
When you submit a form, book a call, or interact with our services, we may collect your name, email address, business name, and phone number (if provided). Purpose: To respond to enquiries, provide support, and deliver services.
b. WhatsApp & Chat Interactions
We may use WhatsApp Business and chatbot platforms to assist you in real time. We only collect your name and contact details if you provide them voluntarily. All messages are stored securely. Purpose: To offer customer support, follow up on enquiries, or share information about our services. We do not use chat conversations for any purpose other than customer support and business communications.
c. Cookies & Tracking Technologies
Our website uses cookies to enhance your experience. These include essential cookies (site functionality), analytics cookies (to monitor usage and performance), and marketing cookies (to improve relevance of content). You can manage your cookie preferences in your browser settings.
d. Forms
If you submit a contact form, we collect your name, email address, and any content you provide. This data is used solely to respond to your enquiry.
Who We Share Your Data With
We do not sell or rent your personal data. Your data may be shared with analytics platforms (to monitor site usage), CRM or automation tools we use to respond to your enquiries, and communication platforms (WhatsApp Business, email). Your data is never shared with third parties for unrelated marketing purposes.
Data Retention
We retain personal data only for as long as necessary: • Contact form submissions and chat logs: Up to 24 months • Client or lead data: Until no longer needed or upon request
Your Data Rights (Under UK GDPR)
You have the right to request access to your personal data, request correction or deletion, withdraw your consent at any time, request data portability, and lodge a complaint with the ICO (Information Commissioner's Office). To exercise your rights, contact: hello@aminaai.co.uk
Where Your Data Is Stored
Your data may be stored and processed through secure email platforms, WhatsApp Business, and our CRM and automation platforms. All data is processed in accordance with UK GDPR.
Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this policy periodically. You'll find the last updated date at the top of this page.
Contact Us
If you have any questions about this privacy policy: Email: hello@aminaai.co.uk Website: https://aminaai.co.uk